Chapter 13: Analysis of driving public values of AI initiatives in government in Europe
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Public administrations in the EU have started to increasingly adopt mainstream implementation of Artificial Intelligence technologies. However, it is still unclear what types of AI applications are used and to what kind of public value they aim to contribute in the public sector. We therefore set out to identify the current landscape of AI use across the EU. In total, we have identified 549 cases and coded each AI application using a public value framework. Findings from the analysis show that while the use of AI has the potential to contribute to professionalism public values, efficiency public values, service public values and engagement public values, public administrations are predominantly implementing AI in pursuit of efficiency-related objectives. The chapter further describes potential risks of public value destruction of the prevalent pursuit of achieving efficiency public values when public administration deploys AI technologies.

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