Chapter 12: What decision-makers need to know about digitalised talent management
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The pandemic reminds us of the need to consider how to organise and manage workforces for operational and strategic purposes. Significantly, talent is essential to operational requirements and strategy execution because strategies are actualised (or not) because of the workforce’s actions (or inactions). As business leaders search for solutions to talent and technology challenges, it is critically important to do so with a desire to be responsible and undertake better decision-making. Central to this task is understanding how talent management and digitalisation intersect. This chapter presents aspects of digitalised talent management that all decision-makers need to know. In doing so, the chapter highlights the importance of human judgment and the subjectivity of talent decisions.

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