Chapter 2: AI-integrated communication: conceptualization and a critical review
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Traditionally in computer-mediated communication, technology had the simple role of mediator, or its effects could be controlled by its maker. However, we have recently witnessed a shift in the role of computers in which they are no longer neutral. To understand where computers stand in communication considering the new technological advancements, we conducted a critical literature review to understand how scholars have conceptualized new roles of the computer, particularly artificial intelligence (AI), in communication. We present the following: an overview of proliferating new terms used to describe AI involvement in communication and a classification framework of computer presence in communication based on the respective roles of computers and humans. We then discuss the challenges that researchers face when computers are integrated into, rather than mediating, communication.

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