Chapter 2: The lawyer as problem solver
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Unlearning old habits and ways of thinking are the most challenging part of any learning process. Becoming a more effective dispute resolver requires a particular set of skills but most of all requires a fresh, agile way of thinking about conflicts, disputes and the processes for resolving them that fits the specific context and the client's goals. Lawyers are trained to look at the legal process as something designed to render binary, win-lose dispute outcomes. While this approach might be suited to the litigation context and specific cases, it is unlikely to deliver the best results for a client in the context of settlement or transactional negotiations.

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