Chapter 4: Understanding conflict
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Disputes are conflicts made visible. We tend to view conflicts as negative happenings and because of that respond to them with typical flight or fight behaviours. Yet conflict can also be viewed as a resource which, if managed properly, can potentially produce positive outcomes. This chapter explores the so-called conflict path, the three-dimensional structure of conflicts and disputes, strategic choice in handling conflict, and the role of emotions, and provides an overview of three conflict models - the 'dual concerns', Thomas-Kilman and Dynad models.

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