Chapter 16: Dispute process design
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In the case of litigation, a client's problem has to be tailored to fit the strictures of the litigation process. In the case of NDR (Negotiated Dispute Resolution), lawyers and their clients can by agreement with the other party 'fit the process to the problem' by designing tailor made dispute resolution processes for every case. Options are also available to design standard processes for dealing with internal disputes and conflicts in organisations or for ensuring that disputes involving external parties are brought 'upstream', in other words are addressed at the earliest possible opportunity.

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