Chapter 13: The debateable leadership role of frontline managers
Keith Townsend
,
Ashlea Troth
, and
Rebecca Loudoun
Category:
Chapter
Published:
11 Nov 2022
Page Range:
201–216
Collection:
Business 2022
DOI:
https://doi.org/10.4337/9781839102745.00019
Keywords:
Line managers; Frontline managers; Leadership; Frontline leaders; Human resource management
Restricted access

There appears to be a subtle shift in organisational rhetoric in certain areas to refer to frontline managers as 'frontline leaders'. This chapter is an empirical investigation into this phenomena to understand the way frontline managers see themselves as managers or leaders. Furthermore, if these people are leaders, then what are the components of leadership in their role.

You are not authenticated to view the full text of this chapter or article.

Access options

Get access to the full article by using one of the access options below.

Other access options

Redeem Token

Institutional Login

Log in with Open Athens, Shibboleth, or your institutional credentials

Login via Institutional Access

Personal login

Log in with your Elgar Online account

Login with your Elgar account
Cover Research Handbook on Line Managers
Research Handbook on Line Managers
Edited by
Keith Townsend https://orcid.org/0000-0003-4266-4123
,
Anna Bos-Nehles https://orcid.org/0000-0002-8201-104X
, and
Kaifeng Jiang
Handbook
Published:
11 Nov 2022
Print ISBN:
9781839102738
eISBN:
9781839102745
DOI:
https://doi.org/10.4337/9781839102745
Pages:
424
Collection:
Business 2022
Buy Print