Chapter 13: The use of standards by firms
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This chapter reviews the literature on the use of standards by firms. It deals with the reasons why firms adopt standards and the benefits they bring to the firm, with a particular focus on innovations. In doing so the authors distinguish between the many different types of standards, including but not limited to: (1) international management quality standards; (2) regulatory standards such as health and safety; (3) de facto standards such as Windows; and (4) firm-specific standards. They review both the theoretical and empirical literatures, and differentiate between different types of firms, small and large, rural and urban, and also between different sectors, for example manufacturing and services.

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