Customer service

Myron D. Fottler; Tina Yeung

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Chapter 5: Customer service

Myron D. Fottler and Tina Yeung

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Category:: Handbook Chapter

Published:: 25 Sep 2015

Page Range:: 98–126

Collection:: Business 2015

DOI:: https://doi.org/10.4337/9781783470167.00009

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5. Customer service Myron D. Fottler and Tina Yeung INTRODUCTION Management of customer service in healthcare requires addressing the service strategy, service staffing, and service systems. All are important contributors to the ultimate goal of m...

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Handbook of Healthcare Management

Edited by Myron D. Fottler, Donna Malvey, and Donna J. Slovensky

Handbook

Published:: 25 Sep 2015

Print ISBN:: 9781783470143

eISBN:: 9781783470167

DOI:: https://doi.org/10.4337/9781783470167

Pages:: c 544

Collection:: Business 2015

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Subjects
- Business and Management
  - Human Resource Management
  - Strategic Management
- Sociology and Social Policy
  - Health

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