Edited by Arno R. Lodder and Andrew D. Murray
Chapter 7: DIRECTIVE 2011/83/EU ON CONSUMER RIGHTS
Unlike the proposed Directive on, in particular conformity of goods, that only covers online trade,1 the Consumer Rights Directive 2011/83/EC covers both business with consumers on premises and at a distance, including online. Christiana Markou (European University, Cyprus) focuses on the parts relevant for e-commerce, and clearly discusses all the ins and outs. Keywords: consumer rights, information requirements, right of withdrawal, distance selling 1 Proposal for a Directive on certain aspects concerning contracts for the online and other distance sales of goods, 9.12.2015, COM/2015/0635 final.
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