Chapter 1: Human resource management in the hospitality and tourism sector
Restricted access

This chapter sets the stage for the collection. It reviews content that will be addressed in considerably more detail in the chapters that follow. It considers the importance of the hospitality sector to a country’s economic development, the key role of service quality and human resource management in organizational success, leadership competencies, job stress and emotional labor, work–family conflict, sexual harassment, gender issues, generational differences, employees with disabilities, and ongoing and new human resource management challenges facing this sector. A range of human resource initiatives are then described that address many of these challenges.

You are not authenticated to view the full text of this chapter or article.

Access options

Get access to the full article by using one of the access options below.

Other access options

Redeem Token

Institutional Login

Log in with Open Athens, Shibboleth, or your institutional credentials

Login via Institutional Access

Personal login

Log in with your Elgar Online account

Login with your Elgar account