Chapter 2: The changing tourism and hospitality context: implications for human resource management in an age of disruption and growth
Restricted access

We are living in a time of profound disruption, with significant changes occurring in customer expectations and behaviors within the hospitality and tourism businesses. Demand for convenience has risen, alongside increased expectations for sustainable products and services, and authentic and meaningful tourism experiences. These changes have significant implications for the human resource function, with successful businesses embracing technology and automation, as well as a more highly trained and engaged workforce. This chapter reviews the major changes that are occurring, both globally and with the US, and highlights the implications for the HR function. The hospitality industry has always been about people. Effective human resource management practices are more critical now than they have ever been as a source of competitive advantage.

You are not authenticated to view the full text of this chapter or article.

Access options

Get access to the full article by using one of the access options below.

Other access options

Redeem Token

Institutional Login

Log in with Open Athens, Shibboleth, or your institutional credentials

Login via Institutional Access

Personal login

Log in with your Elgar Online account

Login with your Elgar account
Handbook