Chapter 10: Advancing engagement: debates in the field and proposed directions for hospitality and tourism research and practice
Restricted access

This chapter provides an overview of the conceptual development and measurement of employee engagement, beginning with the originating work of Kahn (1990). Critical reviews and contrasting suggestions for advancing the field are offered. Research findings from empirical studies on employee engagement in hospitality and tourism contexts are synthesized and applied to this debate.

You are not authenticated to view the full text of this chapter or article.

Access options

Get access to the full article by using one of the access options below.

Other access options

Redeem Token

Institutional Login

Log in with Open Athens, Shibboleth, or your institutional credentials

Login via Institutional Access

Personal login

Log in with your Elgar Online account

Login with your Elgar account
Handbook