Chapter 16: Benefits of workplace learning in hospitality organizations
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Organizational learning has been shown to contribute to organizational success. Individuals are the agents of any and all learning that takes place in organizations. Organizational learning will become more important as firms address new challenges. Organizational cultures can facilitate workplace learning, both formal and informal learning, with informal learning being the most common and useful. Results of two studies are reviewed. In the first, workplace learning culture was associated with learning opportunities and a range of important individual work and well-being outcomes. In the second, employees engaging in more voice behaviors in their workplaces also indicated higher levels of important work and well-being outcomes. Learning strategies, facilitators, barriers and learning outcomes are listed and practical implications offered.

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