This study implements a case study approach to exploring the "how" and "why" of adaptation of a collaborative service network, specifically cyberinfrastructure development and implementation in the United States, to achieve performance. This case aims to assist in exploring the two dimensions of collaborative governance that have the potential to advance theory and practice. The first dimension is the utilization of information and communication technology and automation to coordinate the resources in organizations across an entire continent. The other defining feature of this case is the types of service provided, which may suggest a different set of considerations for their successful implementation. Data collection followed a combination of methods to gain insights into the development of the cyberinfrastructure over a decade. Content and historical analysis was utilized to identify the major factors for U.S. cyberinfrastructure development as well as their relationships. For modeling and visualization, this study adopted the perspective of system dynamics to model the positive and negative factors that affect collaborative actions and outcomes for the purposes of providing more analytical power to understand dynamics and find practical policy and management recommendations.
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