Chapter 10: Volunteering@WU: implementing community service learning in Austria
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The service learning program Volunteering@WU was launched by the Vienna University of Economics and Business (WU) in 2010. The program’s mission is to serve as an integrating and bridging mechanism to broaden the horizons of the participating parties, to foster learning processes in classroom and real-life situations, and to develop the social competences of both volunteering students and their fosterlings. This case study aims to show how the predominantly American-based concept of service learning translates into the context of a European university. After a brief literature review on community service, the chapter introduces the concept of Volunteering@WU by discussing its stakeholders’ interests, aims, methods, output, and evaluation procedures. The program’s advancements within its six-year duration are addressed. Currently, the program faces many challenges, which are discussed against the background of future program management.

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