Chapter 5: Observer interventions in workplace aggression: the state of the art and future directions
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Workplace aggression is an important issue in the organization as it is associated with a plethora of negative effects for both employees and the organization itself. In the search for a better understanding of the factors that can exacerbate or mitigate negative consequences associated with workplace aggression, researchers have started to focus on the role of observers and the role they play in the negative workplace interactions. In this chapter, we examine the current literature on the role of observers in the context of workplace aggression. We provide an overview of: (a) different typologies of observer roles ('What can they do?'), (b) the empirical evidence regarding observers' actual behavior ('What do they do?'), and (c) situational and personal constraints to observer interventions ('When do they do it?'). We conclude by exploring some future avenues for the further development of this promising research area and discussing practical implications of observer research on individuals confronted with aggression.

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