Chapter 6: Knowledge management and measurement
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The ability to measure the effectiveness of your Knowledge Management (KM) program and the initiatives that are essential to its success has been a challenge for all organizations executing a KM Program. Measuring knowledge management programs and initiatives is a difficult task. However, it is important that organizational leaders think about how KM programs and initiatives can be measured to determine the effectiveness of KM at their organization and to understand where changes must be initiated. Capturing the appropriate metrics are essential to measuring the right aspects of your KM Program. The right metrics will facilitate a clear and correct communication of the health of the KM program to your organization’s leadership. This chapter focuses on metrics (or measurements) and key performance indicators that are essential for KM Programs.

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