Chapter 12: Lessons learned and best practices in KM: a personal perspective
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Lessons learned and best practices are analyzed from a practitioner’s viewpoint in four domains. Major socio-economic trends are impacting how we fundamentally think about KM. KM is not just another technology-based discipline, it is the discipline that affects peak performance in the Knowledge Age. Hence, transformative cultural changes are imperative. Fortunately, we have learned much over the last 25 years, including the requirements of a robust KM methodology, especially the implementation competencies and strategies that improve the likelihood of success. Also, KM is much more than a few popular initiatives, e.g., repositories, CoPs and Expert Locators, but in fact comprises over 15 proven strategic initiatives and growing, many of which can substantially improve essential organizational characteristics.

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