Speaking of games: AI-based content moderation of real-time voice interactions in video games under the DSA
Sarah Van Hoeyweghen Sarah Van Hoeyweghen is a student of Technology, Media and Telecommunication Law LLM at Queen Mary University of London, UK. She holds an LLM in Intellectual Property & ICT from KU Leuven, as well as a Master of Laws and a Bachelor of Laws from Ghent University, Belgium

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AI-based content moderation in real-time voice interactions within multiplayer video games confronts both technological limitations and complex ethical issues, especially under the stringent compliance requirements of regulatory frameworks like the Digital Services Act. The deployment of AI-driven tools must navigate the transient nature of voice communication, balancing the need for quick, effective moderation with the imperatives of transparency and freedom of expression protection. By exploring the practicalities and pitfalls of these technologies in this specific context, this article advocates for a ‘freedom of expression by design’ paradigm. This approach integrates robust user protections into content moderation systems, aiming to significantly reduce rather than eliminate harmful interactions. The findings underscore a nuanced strategy that respects user rights while addressing the dynamic challenges of voice communication in multiplayer video games.

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