This edited volume is the first endeavour to systematically investigate the role of trust in the different relations within regulatory regimes. Trust as a multifaceted concept is contested within public administration and political science in general and especially within the relation between regulator and regulated party. The aim of this book is to scope the field and to set the agenda for further research. In this introductory chapter we map the different relations within regulatory regimes and review empirical research into the role of trust within the different relations. Our review reveals several themes that we address in the different empirical chapters and in the research agenda formulated in the concluding chapter.
Frédérique Six and Koen Verhoest
Dimitrios P. Stergiou and David Airey
Tourism employers are discovering that their workforce requires certain skills that tourism graduates seem to be missing. Identifying industry expectations for tourism graduates is an important step in developing tourism curricula that are responsive to industry needs. Educational institutions are therefore encouraged to incorporate key skills in their curricula. This chapter represents an effort to create an interface between the industry and higher education institutions. It reports on the findings of an interview study conducted with tourism professionals who represent various sectors of the tourism industry in Athens, Greece. The geographic area was chosen for its representation of a number of tourism sectors. The study asked about the industry’s expectations regarding education and skills of tourism graduates entering the workplace. The chapter presents background information from the literature regarding international and Greek experiences, and the methodology employed within the study. Study findings identify specific industry expectations for tourism graduates and suggest that there is a considerable gap between what is taught in tourism education and what is actually needed and required by the industry. These findings replicate and complement those of previous studies in the vocational link of tourism courses in Greece. Taken together, these efforts offer a useful and cross-validated view of the demands tourism graduates are facing, and a mandate to tourism educators to develop tourism curricula in response to them. The chapter suggests that incorporating industry input in the curriculum will allow tourism education to provide an improved service for its graduates and tourism employers.
The territories of ‘sustainable’ innovation: from local milieus to ‘responsible’ communication – the cases of photovoltaics and sustainable finance in Western Switzerland
Christian Livi, Pedro Araujo and Olivier Crevoisier
Based on two case studies, this chapter studies the articulation between sustainable innovations and territories. Using the conventionalist approach, and in particular the idea of the sustainability convention, this chapter analyses the territorial, economic and social dynamics of sustainable innovations in Western Switzerland’s photovoltaic industry and sustainable finance. The main result is that, contrary to ‘classical milieus’ where the innovative efforts are mainly on the supply side, sustainable innovations redefine considerably the relations with consumers, users and even citizens. The chapter concludes with a reflection on the concept of innovative milieu and its cognitive, financial and discursive aspects.