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Laura J. Spence, Jedrzej George Frynas, Judy N. Muthuri and Jyoti Navare
Edited by Laura J. Spence, Jedrzej G. Frynas, Judy N. Muthuri and Jyoti Navare
Convenience in White-Collar Crime
Convenience is a concept that was theoretically mainly associated with efficiency in time savings. Today, convenience is associated with a number of other characteristics, such as reduced effort and reduced pain. Convenience is associated with terms such as fast, easy, and safe. Convenience says something about attractiveness and accessibility. A convenient individual is not necessarily bad or lazy. On the contrary, the person can be seen as smart and rational. Convenience orientation is conceptualized as the value that individuals and organizations place on actions with inherent characteristics of saving time and effort. Convenience orientation can be considered a value-like construct that influences behavior and decision-making.
Marika Lüders, Tor W. Andreassen, Simon Clatworthy and Tore Hillestad
In the introductory chapter, the editors respond to the fundamental goal for any firm: to maintain and build customer trust. The overall themes of the book are innovation, trust and customer experience. The book’s title – Innovating for Trust – reflects trust as an antecedent to adoption and commercial success, as well as an outcome of adoption and commercial success. In short, managers and innovators need to build trust into all activities of innovation. The chapter starts by defining and discussing the notion of innovation. Attempts to innovate are ultimately about forecasting what the future entails, and what customers may want. Innovative capabilities consequently include creative change thinking; not as an isolated act of a genius but as acts of picking up signals of change and opportunities. Also discussed are dimensions and types of innovations, and the editors distinguish between radical and incremental innovations, on the one hand, and sustaining and disruptive innovations, on the other hand. The notion of the innovation journey as a guide for reading the book is offered, together with an overview of the main contributions of the different parts of the book.