This introductory chapter of the service innovation research methods book introduces the aim and purpose of the book. It describes the theoretical framework that underpins the book and its individual chapters. The framework includes considerations about a) the theoretical and methodological dimensions of service innovation, b) contemporary trends in service innovation and research, and c) society’s expectations of service innovation research. Additionally, the chapter introduces the content of the individual chapters and thus provides an overview of the contents of the book.
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Alison Rieple, Robert DeFillippi and Patrik Wikström
Gry Agnete Alsos, Ulla Hytti and Elisabet Ljunggren
Erez Nusem, Cara Wrigley and Judy Matthews
- Eu-SPRI Forum on Science, Technology and Innovation Policy series
Jakob Edler, Abdullah Gök, Paul Cunningham and Philip Shapira
This chapter introduces the reader to the wealth of evidence in this Handbook, and provides guidance for the interpretation of its findings. It first presents the basic definitions and delineations of innovation policy and discusses innovation policy rationales and their limitations. The chapter then reflects on the different understandings of policy instruments and on the nature of policy impact, highlighting the benefits, value and limits of impact analysis. Against this background, a typology of innovation policy instruments is presented which has been developed for this Handbook to systematise the evidence and which allows distinct entry points for readers interested in different kinds of instruments. After providing an explanation of the methodology applied throughout the Handbook, the chapter closes with reflections on how to interpret the findings of the book.