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Laura J. Spence and Steen Vallentin
This chapter focuses on the internal, organizational dynamics of corporate social responsibility (CSR) and corporate ethics. Instead of approaching the-becoming-responsible of business as a linear process that involves different stages of development, we argue that responsibilization needs to be seen as a contested political process that involves complex power dynamics and conflicts between different interests and rationalities in the organization. The main contribution of the chapter is conceptual. We apply Foucault’s notion of governmentality (along with his concept of power) and show how it can provide important insights into the internal workings of CSR and challenge taken-for-granted notions of how businesses are supposed to become responsible. The analytical themes that sustain the analysis are governmentality, power, subjectivity and translation. The main contribution of the chapter is to show how these four themes, viewed individually and in conjunction through a Foucauldian lens, allow for a more nuanced theoretical understanding of what makes or breaks responsibility in modern business. We use the case of BP and the Deepwater Horizon incident to illustrate our theoretical points.
Cynthia E. Clark
Boards and their directors, a central aspect of the firm’s leadership team, find themselves needing to be more accountable than they have ever been before. Accordingly, this chapter considers the corporate board and its ability to create value and to refocus the processes and outcomes of how it is held accountable. Initially, I start by looking at how stakeholder and shareholder views are largely complementary theoretical assumptions, both reflecting a social paradigm associated with the proper roles and responsibilities of firms. I then show how shareholder- and stakeholder-based views can be used to direct boards toward activities that reinforce one another by first outlining two main commonalities of both perspectives – accountability and value – and then illustrating how a board’s accountability to both shareholders or stakeholders can lead to value being created in the long term for the other. Lastly, I show how organizational values shape perceptions of how value is created.
The corporate social responsibility (CSR) paradigm and mainstream business ethics traditionally focused on legitimizing the ethics case and then providing insights on the “how” question: how to build ethical institutions, how to manage stakeholders, make responsible decisions and so on. This is, of course, very much needed. However, besides other functions and roles, business ethics should also be a critical enterprise, that is, it should not become apologetic to mainstream business in order to live up to the challenges of today’s ecological crisis. This implies a critical reflection on current management practices as well as questioning the basic assumptions and theoretical constructions of management studies, including the CSR paradigm and business ethics. By undertaking a critical approach, the chapter focuses on the problem of moral motivations: why be ethical. The chapter argues that the ‘why’ should precede the ‘how’ question and that the institutional context of today’s global business makes ethical motivations increasingly difficult to prevail over the profit motives. This implies that the limits of business ethics should also be acknowledged: addressing some fundamental social and environmental problems associated with mainstream business may need effective legal, institutional and political solutions beyond the ethical approach. Leadership in business ethics should mean contributing to a new business paradigm in which the rules of the game are not in sharp contradiction with basic moral requirements and which provides support for the sustainability transformation humankind must undertake.
Social media have been celebrated, and lamented, as crude but occasionally effective new tools for use in the pursuit of justice. Individuals both famous and obscure have been singled out by Twitter “mobs” for their more-or-less public wrongdoings, and subjected to substantial vitriol. Such vitriol often bleeds into other, more tangible effects in the “real” world. In particular, one common feature of such mob behaviour has been the attempt to pressure the wrongdoer’s employer into terminating their employment. This chapter examines the obligations of corporate leaders in the face of Twitter mobs seeking to achieve vigilante justice by pressuring corporations to fire individuals such mobs see as having done wrong.
Today the behavior of political and business leaders is often viewed with suspicion, if not dismay. The #MeToo movement and the periodic groundswell to impeach President Trump reveal a popular impulse to hold famous figures and those in power responsible for their speech and deeds. However, defining what exactly we mean by responsibility is not easy. Its precise meaning, the ways in which it differs from accountability and liability, and its deep connections to self-reflection and to various virtues are all aspects that deserve attention. While intriguing, these large topics lie beyond the scope of this short chapter. The author focuses in this chapter on a narrower aspect of what the public has historically taken to be involved in responsible leadership – namely, the making of ethically sound apologies. A good apology is a speech act in which the apologizer seeks to rebuild trust by taking responsibility for a past deed committed either by the apologizer (personal), by the apologizer’s institution (corporate), or by the apologizer’s country (collective). The author argues that theorists and citizens alike have failed to pay sufficient attention to differences among apologies. One of the significant dangers associated with demanding responsibility from others is the possibility that the accusers make one or more serious category mistakes, demanding a type of responsibility that is not appropriate.
It is hard for modern society to keep the organization within the bounds of (legal) justice. Actions attributed to the organization often have consequences that cause injustice. Business ethicists suggest that society should call upon morality as an additional disciplinary mechanism. These suggestions meet with philosophical resistance. It is argued that organizations cannot have moral agency. We show that the debate has not fully taken into account the ‘broken identity of modern morality’, discussed by historians of ethics. The problems critics point at are inherent in the modern conception of morality as such; they do not origin in the attempt to turn organizations into moral agents. This conclusion tilts the conception of the problem. We save the core of the business ethicists’ attempts by arguing that human beings can conceptualize organizations as entities having the capacity for ‘voluntary induced restraint’. In order to think of this possibility, organizations must be entities subject to two authorities, one of which is a commitment to justice. The only way to implement a commitment to justice in the organization is through the moral personhood of its representatives. That is why the organization must stimulate and encourage the moral personhood of its representatives through its institutional framework. Having the capacity for voluntary induced restraint means (i.e., should mean) exactly that. This chapter has its own take on the discussion on organizations as entities to be disciplined through non-legal, that is, voluntary mechanisms. It highlights the need to rethink the nature of the organization: it should not be conceptualized as a mere tool. If concrete manifestations of the organization act as mere tools that is exactly what makes their presence in modern society illegitimate. It also highlights the strong and inherent relation between the citizens having reason to be assured that the organization can be disciplined through voluntary induced restraint and the requirement to make sure that the institutional framework strengthens moral personhood of organizational representatives.
Dirk Matten and Jeremy Moon
The role of business in fostering the public good has been a contentious issue from the emergence of modern capitalism onwards. From early forms of philanthropy up to contemporary corporate social responsibility (CSR) business has faced and responded to societal expectations beyond its pure economic functions. The rise of global capitalism (often characterized as ‘neo liberal’) in the last four decades has coincided with a widespread proliferation of business practices that see the responsibility for the public good as an intrinsic part of private profit maximization. The spread of global capitalism has thus been accompanied by the proliferation of business activities in favour of the public good, driven by corporate discretion and self-interest. In 2008, the authors termed such an assumption of social responsibility by business as ‘explicit CSR’ – as opposed to ‘implicit CSR’. The chapter critically examines the ‘implicit/explicit’ CSR dichotomy in the light of a decade of research on comparative CSR that has engaged with the proposed framework at various levels. We discuss three major research questions. We question the accuracy and usefulness of the proposed ‘implicit/explicit’ CSR dichotomy by looking at a number of empirical studies and conceptual suggestions that posit a much more unilinear character of neo-liberal forms of capitalism and the concomitant spread of explicit CSR. We also discuss empirical work that has looked at hybrid forms of implicit and explicit CSR to ask how implicit and explicit CSR interact. Finally, we raise questions as to the future of specific forms of CSR.
Patricia H. Werhane
I begin with the assumption that notion(s) of leadership are socially constructed and thus can be reformulated to fit changing political and economic environments. I then argue that underlying the present global chaos (Brexit, Iran nuclear deal meltdown, other nuclear threats, trade embargos and so on) is a larger macro complex interacting framework into which we need to frame our models of leadership. I will suggest that unless we change our leadership models to fit the global 21st-century knowledge-framed economy, we will not be able to adequately face issues such as Brexit, immigration, nuclear issues, trade and so on. In this chapter, I will focus on the model Uhl-Bien and colleagues and Collier and Estaban propose. This model entails framing our thinking from an idea borrowed from complexity science: the notion of a complex adaptive system, or what I shall call a complex adaptive social system (CASS) or sets of embedded systems, since it is about humans and their organizations and how we interact.
Mahmut Arslan and Mustafa K. Yilmaz
This chapter aims to understand the ethical decision-making process of local managers of medium-sized companies in Gaziantep, a highly industrialized metropolis in Turkey, near the Syrian border, where there has been an influx of Syrian refugees. Intensive interviews were conducted using a semi-structured questionnaire allowing participants to state their views and tell their stories. The findings revealed that the managers of the companies had difficulty making ethical decisions about how to treat the Syrian immigrants, especially during the initial phase of the crisis, and they took wrong steps when they were faced with both economic and social conflicts. Thus, they faced some serious ethical challenges.