Service innovation is a young but prolific research field, with a rapidly increasing number of publications being dedicated to the area. This title explores the most significant articles that helped build and develop this field from a theoretical, empirical and methodological perspective. In this research review the authors examine how the 43 seminal articles selected address the key focuses of the subject, including the theories, nature and measurement of innovation in services as well as the role of knowledge intensive business services (KIBS) in client innovation and other concerns.
Browse by title
Global Context and Local Policies
Peter J. Rimmer
Encompassing China, Japan, South Korea and Southeast Asia, extending to Australasia and connecting with South Asia, the Asian-Pacific Rim forms the world’s most dynamic economic region. Comprehending the region’s logistical structure and its institutions are of pivotal importance for businesses, researchers and policy-makers.
The Path to Sustainability
Paul Coughlan and David Coghlan
Improvement is fundamental to the competitiveness of networks and requires the participating firms to collaborate in identifying and introducing changes. This book presents collaborative strategic improvement as a cycle of activities in which firms in a network can engage together. Drawing on actual cases, authors link this cycle with disciplined action learning as a means of building upon experience generated through collaborative action. They describe how a network can learn from experience and deploy that learning in the marketplace.
A Multi-disciplinary Perspective
Edited by Faïz Gallouj and Faridah Djellal
This Handbook brings together 49 international specialists to address an issue of increasing importance for the world’s post-industrial economies; innovation as it relates to services.
A Guide to the Theory and Practice of Implementation
Kim Hua Tan and Rupert L. Matthews
This fresh and enlightening book offers a rounded overview of operations strategy with a particular focus on implementation. The premise of the book is that developing an effective operations strategy without its subsequent implementation will render the strategising process a waste of time and resources. The authors explain the pros and cons of existing approaches to implementation, as well as offering a systematic framework for turning strategic intent into actions. The study will be of great interest to academics and will also give practitioners confidence in effectively formulating and efficiently implementing strategies that reflect the needs of the today’s business.
Cost–benefit Analysis, Planning and Innovation
Edited by Hugo Priemus, Bent Flyvbjerg and Bert van Wee
This book enlarges the understanding of decision-making on mega-projects and suggest recommendations for a more effective, efficient and democratic approach. Authors from different scientific disciplines address various aspects of the decision-making process, such as management characteristics and cost–benefit analysis, planning and innovation and competition and institutions. The subject matter is highly diverse, but certain questions remain at the forefront. For example, how do we deal with protracted preparation processes, how do we tackle risks and uncertainties, and how can we best divide the risks and responsibilities among the private and public players throughout the different phases of the project?