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Cover Innovation Orientation in Business Services
Innovation Orientation in Business Services
Scope, Scale and Measurement
Krzysztof Borodako, Jadwiga Berbeka, and Michał Rudnicki
This timely book proposes a new perspective on building innovation in companies providing business services. Implementing an innovation orientation paradigm based on six pillars – strategy, organisational culture, human resources, structure and process, marketing, and technology – it sets out a framework for achieving innovation through knowledge management.
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Monograph Book
Published:
06 Apr 2021
DOI:
https://doi.org/10.4337/9781839109553
Collection:
Business 2021
Cover Services, Experiences and Innovation
Services, Experiences and Innovation
Integrating and Extending Research
Edited by Ada Scupola and Lars Fuglsang
Whilst innovation has traditionally focused on manufacturing, recently research surrounding service innovation has been flourishing. Furthermore, as consumers become ever more sophisticated and look for experiences, a research field investigating this topic has also emerged. This book aims to develop an integrated approach to the field of experience and services through innovation by showing that it is necessary to take several factors into account. As such, it makes a substantial and compelling contribution to the interdependencies between innovation, services and experience research.
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Monograph Book
Published:
30 Nov 2018
DOI:
https://doi.org/10.4337/9781788114301
Collection:
Business 2018
Cover A Research Agenda for Service Innovation
A Research Agenda for Service Innovation
Edited by Faïz Gallouj and Faridah Djellal
This book aims to take account of the major advances made in ‘Service Innovation Studies’ (SIS) and above all to provide an agenda setting out the research priorities in the field. This agenda is established by considering the issue of innovation in services in relation to a number of major contemporary challenges, including environmental issues, social inclusion, economic development, service ecosystems, smart service systems, religion, ageing, public organizations, gender, and ethical and societal issues. Bringing together internationals experts in the field of SIS, the book illustrates the strength and fertility of this research trajectory. It will be of great interest for both services and innovation scholars in economics, management science and public administration.
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Monograph Book
Published:
31 Aug 2018
DOI:
https://doi.org/10.4337/9781786433459
Collection:
Economics 2018
Cover Research Methods in Service Innovation
Research Methods in Service Innovation
Edited by Flemming Sørensen and Francesco Lapenta
Research Methods in Service Innovation provides an essential methodological toolbox for researchers, students and practitioners interested in better understanding innovation and improving innovation processes in service organisations. Each chapter presents a specific method, introduces its theoretical foundations, explains its practical application, and provides examples and suggestions for its implementation.
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Monograph Book
Published:
24 Feb 2017
DOI:
https://doi.org/10.4337/9781785364860
Collection:
Business 2017
Cover Innovation and Culture in Public Services
Innovation and Culture in Public Services
The Case of Independent Living
Steven DeMello and Peder Inge Furseth
There is a growing trend toward the integration of public and private entities in the delivery of public services. This book aims to improve the ability to innovate successfully in large-scale public/private endeavors. The authors develop an underpinning theory of innovation, and extend it to address key issues in public/private collaboration. As an example, they explore the subject of independent living for seniors and disabled people across four countries – the US, UK, Norway and Japan. The resulting model provides a vehicle for all major stakeholders to better understand the dynamics of innovation, which will in turn offer the opportunity to improve performance and successful adoption.
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Monograph Book
Published:
25 Mar 2016
DOI:
https://doi.org/10.4337/9781783475384
Collection:
Social and Political Science 2016
Cover Services and Innovation
Services and Innovation
Faïz Gallouj and Faridah Djellal

Service innovation is a young but prolific research field, with a rapidly increasing number of publications being dedicated to the area. This title explores the most significant articles that helped build and develop this field from a theoretical, empirical and methodological perspective. In this research review the authors examine how the 43 seminal articles selected address the key focuses of the subject, including the theories, nature and measurement of innovation in services as well as the role of knowledge intensive business services (KIBS) in client innovation and other concerns.
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Research Reviews
Published:
30 Nov 2015
DOI:
https://doi.org/10.4337/9781784716196
Collection:
Economics 2015
Cover Handbook of Service Business
Handbook of Service Business
Management, Marketing, Innovation and Internationalisation
Edited by John R. Bryson and Peter W. Daniels
Service business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. The management and economics of service business is based around selling expertise, knowledge and experiences. This Handbook contributes to on-going debates about the nature of service business and the characteristics of service-led economies by exploring disciplinary perspectives on services, services and core business processes and the management of service business. A series of case studies are also provided. The volume pushes back the frontiers of current critical thinking about the role of service business by bringing together eminent scholars from economics, management, sociology, public policy, planning and geography.
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Handbook
Published:
24 Apr 2015
DOI:
https://doi.org/10.4337/9781781000410
Collection:
Business 2015
Cover Handbook on the Experience Economy
Handbook on the Experience Economy
Edited by Jon Sundbo and Flemming Sørensen
This illuminating Handbook presents the state-of-the-art in the scientific field of experience economy studies. It offers a rich and varied collection of contributions that discuss different issues of crucial importance for our understanding of the experience economy. Each chapter reflects diverse scientific viewpoints from disciplines including management, mainstream economics and sociology to provide a comprehensive overview.
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Handbook
Published:
30 Sep 2013
DOI:
https://doi.org/10.4337/9781781004227
Collection:
Business 2013
Cover Public–Private Innovation Networks in Services
Public–Private Innovation Networks in Services
Edited by Faïz Gallouj, Luis Rubalcaba, and Paul Windrum
This book is devoted to the study of public–private innovation networks in services (ServPPINs). These are a new type of innovation network which have rapidly developed in service economies. ServPPINs are collaborations between public and private service organisations, their objective being the development of new and improved services which encompass both technological and non-technological innovations.
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Monograph Book
Published:
30 Jul 2013
DOI:
https://doi.org/10.4337/9781781002667
Collection:
Economics 2013
Cover Handbook of Innovation in Public Services
Handbook of Innovation in Public Services
Edited by Stephen P. Osborne and Louise Brown
Leading researchers from across the globe review the state of the art in research on innovation in public services, providing an overview of key issues from a multi-disciplinary perspective. Topics explored include: context for innovation in public services and public service reform; managerial change challenges; ICT and e-government; and collaboration and networks. The theory is underpinned by seven wide-ranging case studies of innovation in practice.
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Handbook
Published:
29 Mar 2013
DOI:
https://doi.org/10.4337/9781849809757
Collection:
Social And Political Science 2013