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Edited by John Armbrecht, Erik Lundberg and Tommy D. Andersson

This book explores and expands upon the core topics in the current academic debate within event management research. Emerging areas and innovative methodologies are organised into three themes: Events in Society, Event Consumers, and the Event Organization.
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John Humphrey

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John Humphrey

This insightful research review discusses some of the most influential papers in the economics field of global value chains. Focusing on globalization, fragmentation and coordination of production across geographical as well as enterprise boundaries, it pays particularly close attention to how businesses in developing countries are incorporated into global production and distribution networks. The review analyses many of the texts that framed the global value chain approach together with in-depth case-studies of particular sectors and policy-oriented research concerned with reducing poverty and accelerating growth in poorer countries. This review would be of great interest to students and researchers working in the fields of globalisation, geography and international business.
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John Humphrey

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Edited by Joseph Sarkis

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Edited by Joseph Sarkis

Supply chain management has long been a feature of industry and commerce but, with increasing demands from consumers, producers are spending more time and money investing in ways to make supply chains more sustainable. This exemplary Handbook provides readers with a comprehensive overview of current research on sustainable supply chain management.
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Julia Christensen Hughes

This chapter provides an overview of the conceptual development and measurement of employee engagement, beginning with the originating work of Kahn (1990). Critical reviews and contrasting suggestions for advancing the field are offered. Research findings from empirical studies on employee engagement in hospitality and tourism contexts are synthesized and applied to this debate.

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Andrew Jenkins

Older workers are an increasingly important source of labour for the hospitality industry. As a result of an ageing population and declining fertility rates in most countries, resulting in a smaller pool of younger people in the labour market, the hospitality industry’s traditional reliance on younger workers needs to be re-evaluated. Attracting, retaining and developing older employees is a key employment issue facing hospitality businesses. In order to address this issue, hospitality employers will need to confront workplace inequality faced by older workers and develop policies and practices to promote the health and wellbeing of their older workers. Negative stereotypical attitudes towards older workers, such as resistance to change, inability to assimilate technological developments and physical and cognitive decline need to be challenged. The chapter examines the barriers facing older employees in the hospitality industry and ways to reduce and, where possible, eliminate these barriers.

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Ta-Wei Tang, Ya-Yun Tang, Michael Chih-Hung Wang and Tsai-Chiao Wang

Hotels can attract customers by adopting artistic strategies and leveraging local cultural resources. By using artistic service innovation strategies, hotels can provide unique additional value and an unforgettable sensory experience to their customers. Thus an artistic service innovation strategy provides hotels with a sustained competitive advantage and contributes to their profits. In the hotel industry, effective human resource practices can be considered as the driving force for a hotel’s development of new service. To achieve artistic strategies, hotels should develop a self-aligned system of high-performance human resource practices to enhance employees’ abilities, motivation, and opportunities for providing unique additional value or memorable new service to customers. Based on this human resource-based perspective, this research explores mechanisms through which high-performance human resource practices assist managers in appropriately arranging resources to assist hotels in successfully engaging in artistic service, resulting in better operational performance.