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Bingjie Liu-Lastres and Han Wen

The purpose of this research note was to examine managers’ perspectives on employee wellbeing in the foodservice industry. Particularly, this study conducted 14 semi-structured individual interviews with upper-level managers of various organizations within the foodservice industry. Thematic analyses were employed to analyze the data. The overall findings addressed the essence of considering employee wellbeing in the industry. Particularly, this study revealed managers’ interpretation of employee wellbeing, identified major influences on employee wellbeing, reported the current measures, and presented the major challenges facing most organizations regarding improving employee wellbeing. From a theoretical point of view, this study used a qualitative approach and reflected managers’ perspectives on the concept of employee wellbeing. Building on those findings, this study provides practical implications, which mainly involves using a forward-thinking, top-down approach to enhance employee wellbeing, and highlights the roles of organizational support and organizational culture. Based on the findings, this study also discusses future research directions and limitations.

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Warwick Frost

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Kaarina Tervo-Kankare

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Saurabh Kumar Dixit

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Zafer Öter

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Sabrina Seeler and Michael Lueck

The global COVID-19 health pandemic has shaken the most stable political systems, and left deep economic scars across industries. With global and national travel at a standstill, the tourism industry is among the most heavily hit. The gradual lifting of restrictions has already fuelled tourism demand, and previous hopes of rebuilding and transforming tourism more sustainably are vanishing. To ensure that pre-COVID-19 situations of unsustainable development do not resurface, it is of critical importance to go beyond economically driven crisis recovery. Instead, governments need to reconsider pre-crisis challenges, such as imbalances between tourists and residents, infrastructure shortages, and questions around the efficiency of regulations and policies. In New Zealand, issues related to freedom camping have fuelled these debates, with headlines relating to tourists defecating in public space, dropping garbage, and being ‘freeloaders’ with little economic value. Adopting a multiple stakeholder approach, this research note empirically explores stakeholder perceptions of challenges associated with freedom camping in the context of New Zealand. Semi-structured interviews were conducted with 20 stakeholders representing host communities, local councils, national agencies, tourism businesses, and regional tourism organisations. Qualitative data analysis reveals positive changes and reduced impacts as results of additional infrastructure funding, educational measures, and locally enforced bylaws. However, participants also noted the need for a national framework, and clear statements and messages regarding domestic demand. Considering that nature-based experiences that allow for social distancing, such as (freedom) camping, have grown significantly during the pandemic and that domestic tourists will be crucial to post-COVID tourism recovery, this original multiple stakeholder approach delivers policy-relevant insights and provides avenues for future research with regard to a responsible and sustainable tourism restart.

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Emily P. Yeager, B. Bynum Boley, Cari Goetcheus and Meredith Welch-Devine

While peer-to-peer accommodation research is increasingly cognizant of various stakeholders impacted by the rising popularity of this disruptive phenomenon, one stakeholder remains understudied – the host. This study uses a Deductive Qualitative Analysis to explore a tripartite of peer-to-peer accommodation host identities (entrepreneurial identity, residential identity, and sustainable entrepreneur identity) within the US City of Savannah, Georgia. Peer-to-peer accommodation hosts are agents of change in the communities in which they operate. This study posits that their impacts, whether positive or negative, on communities in which they operate depend on the existence of these identities. Potential opportunities for collaboration between hosts and local municipalities are discussed in light of the proposed identity framework.

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Ahmed Fouad Latif Abdel Fattah Abdel

The absence of extended discussions about the feasibility of carrying out qualitative research within the ‘research methods’ sections of most heritage and mainstream museum studies articles means there is not much direction provided to novice heritage and museum researchers as well as aspiring PhD candidates to augment their own methodological practices. Literature related to unexpected circumstances during fieldwork, the importance of human interactions in data collection and the self-reflection of researchers in heritage and museum-related research remains limited. This paper reflectively explores aspects of the author’s journey as a PhD researcher at the Egyptian Museum in Cairo, Egypt, and the challenges encountered during fieldwork. The paper concludes that recognizing and encouraging reflexivity and interpersonal engagement and reflecting on challenging moments during the research process in museums and heritage sites brings insight to the study, and brings the researcher/researchee closer to the reader.

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Alison McIntosh and Cheryl Cockburn-Wootten

Engagement of stakeholders in the research process provides valuable insights around tourism issues yet can be fraught with challenges. Ketso is a toolkit that can help overcome these barriers to facilitate stakeholder inclusion and collaboration. Drawing on a study into accessibility and tourism, this paper provides critical reflections on the potential of Ketso as a qualitative method in bringing together diverse stakeholders for inclusive dialogue around social change. Ketso can develop opportunities for change in the tourism system by making the absences of knowledge and assumptions in the worldviews of powerful tourism stakeholders apparent. Our analysis revealed how Ketso enabled inclusive collaboration to engender both tacit and wider community stakeholder knowledge, building capacity for co-created solutions to make tourism more accessible (barrier-free) for travellers with disabilities.

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Uditha Ramanayake, Cheryl Cockburn-Wootten and Alison McIntosh

Multiple dimensions of our experiences such as visual, embodied and sensory experiences cannot always be easily expressed in words. Traditional qualitative methods may struggle to access these deep-rooted complex and emotional aspects. Tourism scholars have called for innovative methodologies to unravel layers of diverse meaning in phenomena. This article critically reflects on a visual tool called the ‘MeBox’. It was adopted in our study to explore senior travellers’ responses to loss following a major life event. The ‘MeBox’ method enabled participants to express embedded and tacit knowledge to reflect on their lived experiences. We critically review the ‘MeBox’ methodology, and provide practical learnings for scholars who may want to adopt this method as a means to understand lived experiences that are difficult to express in words.