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Pennanen, K., Paakki, M., & Kaapu, T. (20082008). "Consumers’ Views on Trust, Risk, Privacy and Security in e-Commerce: A Qualitative Analysis". In Trust and New Technologies: Marketing and Management on the Internet and Mobile Media. . Cheltenham, UK: Edward Elgar Publishing. doi: https://doi.org/10.4337/9781848445086.00015