Chapter 4: Digitalization and social dialogue: Challenges, opportunities and responses
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This chapter reviews the extent to which the digitalization of the economy is transforming the world of work, paying especial attention to the role played by social dialogue in helping to improve the governance of such changes. After presenting the major, actual or expected, impacts of “the Digital Revolution” on labour markets, we analyse the level of awareness and concern of social partners regarding these changes, and review the extent to which issues related to the Digital Revolution are being taken into consideration in social dialogue at different levels (European, national, sectoral or firm). With that aim, we undertake a short and selected journey around a sample of EU Member States, highlighting their experiences in this area, and discuss how some of the innovations related to the Digital Revolution could be used to revamp collective action by social partners in a kind of “Trade Union or Employee Organization 4.0”.

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