Jeffrey A. Mello, Joy Turnheim Smith, Beverly J. De Marr, Joseph Seltzer, Vicki Fairbanks Taylor, Cristina Arroyo, Madeline Crocitto and Jason Myrowitz
Even when selection, training, and performance appraisal symptoms work well, conflicts which require intervention and, sometimes, disciplinary action, inevitably arise. Humans are not always kind to one another in their family homes … let alone inside a workplace. What are the nature and origin of typical organizational conflicts? What kinds of issues can be avoided or placed on hold, and which ones require immediate intervention from management or HR? This chapter features eight diverse exercises that explore issues of discrimination, harassment, and even termination.