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Bernardo Zacka

This chapter aims to initiate a structured conversation between political theory and the literature on street-level bureaucracy. It presents four questions that empirical findings on street-level bureaucracy raise for democratic theory, sketches preliminary answers to them and charts promising lines for future inquiry. The questions examined are: the justification of street-level discretion, the values that should guide its use, the challenge of retaining a balanced moral disposition in the thick of everyday work and the problem of securing street-level accountability.