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Eva Knies

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Eva Knies

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Eva Knies

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Wouter Vandenabeele, Peter Leisink and Eva Knies

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Eva Knies, Peter Leisink and Paul Boselie

The focus of this chapter is on the renewal of HR policies and practices that resulted in a High Performance Work System (HPWS) at the Dutch insurance company Achmea. As the majority of publications HPWSs are based on studies of Fortune 500 companies, mainly from an Anglo-Saxon perspective (Keegan and Boselie 2006), the case of Achmea is appealing for various reasons: a range of stakeholders were involved in the creation of the HPWS (a characteristic of the Rhineland model of capitalism); Achmea is not quoted on the stock exchange; and the role of healthcare insurance providers such as Achmea is subject to major reforms resulting from economic and political developments. By studying the HPWS presented in this case study, one will gain insights into the impact of various contextual factors on the shaping of HPWSs, the relevant characteristics of an HPWS design, the different actors involved, and their interests and the outcomes related to the implementation of HPWSs.