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Faïz Gallouj and Faridah Djellal

Service innovation is a young but prolific research field, with a rapidly increasing number of publications being dedicated to the area. This title explores the most significant articles that helped build and develop this field from a theoretical, empirical and methodological perspective. In this research review the authors examine how the 43 seminal articles selected address the key focuses of the subject, including the theories, nature and measurement of innovation in services as well as the role of knowledge intensive business services (KIBS) in client innovation and other concerns.
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Faïz Gallouj and Faridah Djellal

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Faïz Gallouj and Faridah Djellal

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Faïz Gallouj and Faridah Djellal

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Faridah Djellal and Faïz Gallouj

The aim of this introductory chapter is to account for the major advances made in “Service Innovation Studies” (SIS) – and above all to provide an agenda setting out research priorities in this area. The chapter is broadly organized into five sections. In the first, we outline the 15 main advances achieved in the SIS field over the past two decades, which fall into two distinct but linked groups: on the one hand, advances in theoretical conceptions, and, on the other, advances in innovation modes and institutional arrangements. In the next three sections, we examine the 15 main challenges that could structure our research agendas over the next decade, distinguishing between societal challenges (e.g. environmental, population ageing, gender challenges), organizational and structural challenges (e.g. entrepreneurship, smart service ecosystems) and methodological and didactic challenges (multidisciplinarity, evaluation, education). The last section is devoted to the conclusion, along with a short presentation of the contents of the book.

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Faridah Djellal and Faïz Gallouj

This chapter is devoted to the positive ‘green services’ myth expressing the idea that services are naturally less harmful to the environment (greener) than material goods. This positive assessment of services is grounded in theoretical arguments relating to the fundamental nature of service activities, and in particular to their immateriality. The objective of this chapter is thus to identify a number of research avenues likely to deconstruct it. The chapter is broken down into main sections; in the first, we account for the foundations of this myth by examining its different facets. In the second and third sections, we propose some preliminary elements of a research agenda on services and service innovation in their relationship to ecological issues. The second section raises the question of the hidden sources of materiality of services, and the third, the question (closely linked to innovation dynamics) of the various possible ways of constructing immateriality – and thus of ‘greening’ services.

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Edited by Faïz Gallouj and Faridah Djellal

This book aims to take account of the major advances made in ‘Service Innovation Studies’ (SIS) and above all to provide an agenda setting out the research priorities in the field. This agenda is established by considering the issue of innovation in services in relation to a number of major contemporary challenges, including environmental issues, social inclusion, economic development, service ecosystems, smart service systems, religion, ageing, public organizations, gender, and ethical and societal issues. Bringing together internationals experts in the field of SIS, the book illustrates the strength and fertility of this research trajectory. It will be of great interest for both services and innovation scholars in economics, management science and public administration.
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Faridah Djellal and Faïz Gallouj

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Faridah Djellal and Faïz Gallouj