Olivier Berthod and Jörg Sydow
Organizations in the public sector rely increasingly on interorganizational and cross-sector arrangements to reach particular goals. The question of the relational qualities of these interorganizational arrangements has become a growing stream in research, including issues such as governance modes, collaborative practices, legitimacy, or effectiveness. In this chapter, we turn to the particular problem of reliability, both of and through interorganizational collaboration. Starting from research on high-reliability (as well as reliability-seeking) organizations, this chapter looks at reliability as one increasingly important dimension of organizational and interorganizational effectiveness and summarizes relevant insights for collaborating within and across organizations. The chapter considers how formal as much as informal rules are enacted and material as well as immaterial resources mobilized for high(er) reliability.