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John Burgess and Julia Connell

The quality of working lives concerns the extent to which the attributes of paid employment contribute to workers’ well-being in both work and non-work domains. However, the ‘quality of work’ is a nebulous concept which can be viewed from many perspectives and disciplines. Terms such as ‘high quality’ and ‘low quality’ work, or ‘good jobs’ and ‘bad jobs’, are therefore relative concepts referring to the extent to which a job or set of jobs is deemed to enhance or detract from workers’ well-being. As quality work issues can be both subjective and multidimensional, case study research can be a relevant and illustrative tool. Although case study research has a number of advantages, it has also been criticised as lacking rigour. The intention of this chapter is to outline strategies and techniques that may help to enhance the advantages of case study research and overcome potential criticism to advance the study of the quality of working lives.

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Glenda Strachan, Erica French and John Burgess

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Glenda Strachan, John Burgess and Erica French

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Glenda Strachan, Erica French and John Burgess

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Katherine Ravenswood, Stéphane Le Queux, Erica French, Glenda Strachan and John Burgess

This chapter examines the approaches to diversity management in the South Pacific, specifically New Zealand, Australia and two French Pacific Territories – Polynesia and New Caledonia. The focus of the analysis is on gender and racial equality. The chapter will examine the legislative requirements promoting diversity and equality; organizational programs to promote diversity and equality; and the equity and diversity challenges confronting each of the countries/territories. In terms of equity and diversity there are three common features across the region. All have indigenous populations with unique cultures and histories that have in general been marginalized in terms of access to jobs and wealth. All have a colonial legacy as European settlement was imposed across the region in the 18th and 19th centuries and, to different degrees, indigenous communities and lifestyles have been irrevocably altered. Finally, immigration from Europe, and more recently from Asia, has been an ongoing feature of the region. Diversity management and equal employment opportunities (EEO) issues are important across the region with major inequalities by gender, race, age and ethnicity in terms of employment access and labour market outcomes.