Jon Sundbo
Handbook Chapter
In The Handbook of Innovation and Services
Edited by Faïz Gallouj and Faridah Djellal
- Published in print:
- 31 Mar 2010
Monograph Chapter
In Innovation and the Creative Process
Edited by Lars Fuglsang
- Published in print:
- 31 Jan 2008
Monograph Chapter
In Innovation and the Creative Process
Edited by Lars Fuglsang
- Published in print:
- 31 Jan 2008
Jon Sundbo
Monograph Chapter
In Innovation and the Creative Process
Edited by Lars Fuglsang
- Published in print:
- 31 Jan 2008
Handbook Chapter
In Handbook of Research on New Venture Creation
Edited by Kevin Hindle and Kim Klyver
- Published in print:
- 28 Feb 2011
Jon Sundbo
This chapter treats quantitative instruments to measure input to and output from innovation processes at the micro or firm level of service innovation processes. The aim is to develop a tool that can be used by service firms. It is not sufficient to develop a theoretical instrument; service firms should also use the measure if we are to get a valid measure and service firms are to get a useable decision tool. The chapter presents research that theoretically develops an appropriate measurement instrument and tests whether service firms would be likely to use it. The test is carried out in two steps: a long-term discussion in a group of service innovation managers, followed by exploratory experiments in two service firms. The conclusion presents a suggestion for a measurement model.
Monograph Chapter
In Research Methods in Service Innovation
Edited by Flemming Sørensen and Francesco Lapenta
- Published:
- 24 February 2017
Monograph Chapter
In Public–Private Innovation Networks in Services
Edited by Faïz Gallouj, Luis Rubalcaba and Paul Windrum
- Published in print:
- 30 Jul 2013
Monograph Chapter
In User-based Innovation in Services
Edited by Jon Sundbo and Marja Toivonen
- Published in print:
- 29 Dec 2011
Handbook Chapter
In Handbook of Service Business
Edited by John R. Bryson and Peter W. Daniels
- Published in print:
- 24 Apr 2015
Per Darmer and Jon Sundbo
Monograph Chapter
In Creating Experiences in the Experience Economy
Edited by Jon Sundbo and Per Darmer
- Published in print:
- 30 Sep 2008