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Luis Rubalcaba

This chapter provides a theory about integrating service experiences with service innovations. Service encounters lie at the core of this integration. In addition, the chapter illustrates the nature of service innovation in the light of service experiences in terms of connecting people (connectivity to others and self-awareness) and engaging people (trust and freedom). Different social contexts give rise to different service experiences. The hypothesis of this chapter is that the social context is a factor bridging the service experience and service innovation. Human encounters in services are the basis of social and economic building in services. This chapter also reinforces the bridge between service innovations and social innovations.

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Pim den Hertog and Luis Rubalcaba

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Jorge Gallego and Luis Rubalcaba

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Andrés Maroto and Luis Rubalcaba

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Edited by Faïz Gallouj, Luis Rubalcaba and Paul Windrum

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Faïz Gallouj, Luis Rubalcaba and Paul Windrum

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Faïz Gallouj, Luis Rubalcaba and Paul Windrum

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Edited by Faïz Gallouj, Luis Rubalcaba and Paul Windrum

This book is devoted to the study of public–private innovation networks in services (ServPPINs). These are a new type of innovation network which have rapidly developed in service economies. ServPPINs are collaborations between public and private service organisations, their objective being the development of new and improved services which encompass both technological and non-technological innovations.