Customer co-creation has been an increasingly discussed concept within the innovation field in recent years. This study traces the development of this concept since it first appeared in 1976. By conducting content analysis of 588 academic articles and case studies, the evolution of the concept of customer co-creation has been properly depicted. Alongside the elaboration of this evolution, related issues such as the complexity and the conceptualization of types of customer values are also discussed.
Mai Khanh Tran
The chapter uses the metaphor of sonata form to describe the life of the author’s doctoral thesis. Her first year somewhat resembled the first movement of a sonata, although difficulties in understanding both her supervisors’ expectations and the standard of work required led to a dramatic coda in which a surprising piece of critique caused a significant drop in her confidence. Moving to her second year, she experienced a number of crashes, ranging from epistemology and research directions to working style. However, the introduction of a new voice, in the form of a third supervisor, restored some harmony to the PhD composition. Further discordance arose in the third year, but the author concludes that the journey provided some memorable counterpoints that trained her to become a skilled composer, conductor, and performer of knowledge. These counterpoints inspire her to offer a few useful lessons for current and future PhD students.