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Mark N.K. Saunders, Paul Tosey, Claire Jones and Christine S. Williams

In this chapter we consider the use and practical value of STEP, the Service Template Extended Process, to support applied HRD research in collaboration with practitioners. Used through a process consultation framework, STEP can surface values and underlying assumptions, thereby enabling both single and double-loop learning.
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Edited by Fergus Lyon, Guido Möllering and Mark N.K. Saunders

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Edited by Fergus Lyon, Guido Möllering and Mark N.K. Saunders

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Edited by Fergus Lyon, Guido Möllering and Mark N.K. Saunders

With the growing interest in trust in the social sciences, this second edition of the Handbook of Research Methods on Trust provides a fully updated and extended account of quantitative, qualitative and mixed methods for empirical research. While many researchers have already drawn inspiration and insight from the previous edition, the dynamic development of trust research calls for further and deeper engagement with methodological issues, particular methods, practical research experience, and current challenges and innovations as offered by this new edition.
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Maura Sheehan, Mark N.K. Saunders and Catherine L. Wang

This chapter provides an overview of the literature on improving survey response, focussing upon ways of tailoring the survey design to leverage potential respondents’ decision to participate, and uses a case study to examine an application of leverage-saliency theory. Techniques likely to be effective in maximising telephone survey participation in HRD research are detailed.
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Edited by Fergus Lyon, Guido Möllering and Mark N.K. Saunders

This content is available to you

Edited by Fergus Lyon, Guido Möllering and Mark N.K. Saunders

This content is available to you

Edited by Fergus Lyon, Guido Möllering and Mark N.K. Saunders