In this chapter we consider the use and practical value of STEP, the Service Template Extended Process, to support applied HRD research in collaboration with practitioners. Used through a process consultation framework, STEP can surface values and underlying assumptions, thereby enabling both single and double-loop learning.
Mark N.K. Saunders, Paul Tosey, Claire Jones and Christine S. Williams
Céline Rojon, Mark N.K. Saunders and Almuth McDowall
Fergus Lyon, Guido Möllering and Mark N.K. Saunders
Edited by Fergus Lyon, Guido Möllering and Mark N.K. Saunders
The Handbook of Research Methods on Trust provides an authoritative in-depth consideration of quantitative and qualitative methods for empirical study of trust in the social sciences. As this topic has matured, a growing number of practical approaches and techniques has been utilised across the broad, multidisciplinary community of trust research, providing both insights and challenges. This unique Handbook draws together a wealth of research methods knowledge gained by trust researchers into one essential volume. The contributors examine different methodological issues and particular methods, as well as share their experiences of what works, what does not work, challenges and innovations.
Maura Sheehan, Mark N.K. Saunders and Catherine L. Wang
This chapter provides an overview of the literature on improving survey response, focussing upon ways of tailoring the survey design to leverage potential respondents’ decision to participate, and uses a case study to examine an application of leverage-saliency theory. Techniques likely to be effective in maximising telephone survey participation in HRD research are detailed.