Edited by Mark Williams
R. Mark Isaac, James M. Walker and Arlington W. Williams
Mark N.K. Saunders, Paul Tosey, Claire Jones and Christine S. Williams
In this chapter we consider the use and practical value of STEP, the Service Template Extended Process, to support applied HRD research in collaboration with practitioners. Used through a process consultation framework, STEP can surface values and underlying assumptions, thereby enabling both single and double-loop learning.