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Edited by Martin Heidenreich and Deborah Rice

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Edited by Martin Heidenreich and Deborah Rice

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Edited by Martin Heidenreich and Deborah Rice

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Edited by Martin Heidenreich and Deborah Rice

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Edited by Martin Heidenreich and Deborah Rice

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Edited by Martin Heidenreich and Deborah Rice

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Martin Heidenreich and Deborah Rice

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Martin Heidenreich and Deborah Rice

Chapter 2 (authored by Martin Heidenreich and Deborah Rice) lays the analytical groundwork for the empirical chapters in the book. The chapter focuses on the organizational challenges associated with the integrated delivery of employment and social services at the local level, and discusses how the fragmentation of services between the local, regional, national and European level (vertical fragmentation), between public actors, private companies and third-sector organizations, and between policy areas such as employment, social assistance, family, health, housing (horizontal fragmentation) manifests itself and can be overcome (e.g. via central reorganization, one-stop shops or decentralized collaboration in the case of horizontal fragmentation, or by the decentralization of competencies or local discretion in the case of vertical fragmentation). Also a broad overview of multilevel, multidimensional and multi-stakeholder activation governance arrangements in the six European countries studied in this book (the UK, Italy, Sweden, Germany, Poland and France) is given. The final part of Chapter 2 turns to inner-organizational factors that either enable or hinder the provision of coordinated and individualized employment and social services at street level, namely service budgets and staff resources, client-processing procedures and categorization tools, and professional norms.
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Edited by Martin Heidenreich and Deborah Rice