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Neal M. Ashkanasy and Cary Cooper

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Gillian Lewis and Neal M. Ashkanasy

Professional nurses work in an occupation that requires them to engage with others – patients, hospital staff, and medical practitioners. As such, they need to deal with their own and others’ emotions on a day-to-day basis, and often in stressful circumstances. It is argued in this chapter that, contrary to the traditional view that emotions are disruptive and inefficient, nurses need to recognize that emotions are an inherent component of their work, and to manage their own and others’ emotions effectively. The chapter analyzes nurses’ experience of emotions at five levels of analysis: (1) temporally varying emotions within-person; (2) individual differences in the experience of emotions; (3) emotion experiences in interpersonal relationships, including emotional labor; (4) emotions in teams and groups; and (5) emotions in the organization as a whole, including affective climate and culture. At the lower levels, emotional labor determines enculturation, social and role identity, and the delivery of health care. At the organization level, emotional labor remains a business resource. By adopting the multilevel perspective of emotions in nursing, the authors seek to elaborate on the range of emotional interaction from the within-person level up to and including the organization level.

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Edited by Neal M. Ashkanasy and Cary L. Cooper

This Companion brings together many leading scholars to address a wide range of topics in 38 chapters, across five levels of organizational analysis – including within-person, between-person (individual differences), relationships, groups, and the organization as a whole. Chapters tackle structure and measurement of emotion, antecedents and consequences of positive and negative emotions, including effects on work satisfaction and performance. The expression, recognition, and regulation of emotion and the propagation of mood and emotion in groups are also dealt with. The Companion explores contemporary issues including leadership, organizational climate and culture, as well as organizational change.
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Herman H.M. Tse and Neal M. Ashkanasy

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Edited by Oluremi B. Ayoko, Neal M. Ashkanasy and Karen A. Jehn

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Oluremi B. Ayoko, Neal M. Ashkanasy and Karen A. Jehn

This chapter is structured in two parts. In the first part, based on the tenets of affective events theory (AET) (Weiss and Cropanzano, 1996), we argue that employees’ territoriality shapes the course of their experiences of conflict and emotions, and ultimately their wellbeing – especially where employees occupy a common workspace (that is, the open-plan office). In the second part of this chapter, and given that territoriality is a relatively new construct in organizational behavior (OB) literature (Ayoko et al., 2010), we review research into the effects of the office environment on employees especially paying attention to the different methodological approaches used in the studies reviewed. In particular, we note that research has rarely addressed the nexus of workspace, conflict, and emotions; and suggest opportunities to incorporate these variables into future research.

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Edited by Oluremi B. Ayoko, Neal M. Ashkanasy and Karen A. Jehn

This unique book draws together current thoughts and research in conflict management. Specifically, it brings a wealth of knowledge from authorities in the field on emerging issues such as power in conflict, cognition and emotions in conflict, leading conflict from multiple perspectives and cultural orientations, the role of context in conflict and the teaching of conflict management. Altogether, the Handbook provides a critical avenue for researchers and practitioners’ continued engagement in conflict research and management theory.
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March L. To, Neal M Ashkanasy and Cynthia D. Fisher

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Marissa S. Edwards, Sandra A. Lawrence and Neal M. Ashkanasy