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Paul Tosey

This chapter explores qualitative interviewing, drawing from a project that investigated managers’ metaphors of work–life balance, informed by a practice called ‘Clean Language’. The chapter highlights the function of questions in interviews and considers how to design and ask questions in order to elicit data of good quality.

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Edited by Mark N.K. Saunders and Paul Tosey

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Edited by Mark N.K. Saunders and Paul Tosey

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Edited by Mark N.K. Saunders and Paul Tosey

As Human Resource Development (HRD) research has developed, a growing variety of quantitative and qualitative data collection procedures and analysis techniques have been adopted; research designs now include mono, multiple and mixed methods. This Handbook brings together the wealth of research methods experience gained by HRD researchers into one essential volume. Organised into four parts, the book explores conceptual issues, qualitative research methods, quantitative research methods and methodological challenges. It utilises the wealth of research experiences of leading HRD scholars to provide a range of insights highlighting what works, what does not work and associated challenges. Each chapter provides annotated further reading, allowing the reader to expand on the topics discussed.
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Mark N.K. Saunders, Paul Tosey, Claire Jones and Christine S. Williams

In this chapter we consider the use and practical value of STEP, the Service Template Extended Process, to support applied HRD research in collaboration with practitioners. Used through a process consultation framework, STEP can surface values and underlying assumptions, thereby enabling both single and double-loop learning.