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Edited by Søren Jagd and Lars Fuglsang

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Søren Jagd and Lars Fuglsang

The chapter briefly outlines the goal of the book, which is to bring forward new knowledge about trust and processes in an organizational context. The main features of a process perspective are described by distinguishing this perspective from a variance perspective. Further, the chapter discusses what it means to take an explicit process perspective to the study of trust. It is suggested that Möllering’s (2013) five process views on trust be drawn on: continuing, processing, learning, becoming, and constituting, and that different processes involving trust be distinguished such as mental processes, dyadic processes, group/organizational processes, and societal processes. Lastly, the contributions of the book are briefly presented.

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Søren Jagd and Lars Fuglsang

The chapter briefly explains the positioning of this book in a trust as process perspective. It distinguishes this perspective from a variance perspective and an instrumental view of trust. Further, the chapter explains some of the contributions of the book as an empirical approach to how trust is unfolding and managers are caught up in trust processes and making sense of trust. It also outlines possibilities for future research, such investigations of different trust situations where trust is enacted in different ways. Further, we suggest that institutional and political studies may contribute to understanding the democratic aspects and governance of trust and trusting.

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Trust, Organizations and Social Interaction

Studying Trust as Process within and between Organizations

Edited by Søren Jagd and Lars Fuglsang

Trust, Organizations and Social Interaction promotes new knowledge about trust in an organizational context. The book provides case-analysis of how trust is formed through processes of social interaction in which actors observe, reflect upon and make sense of trust behaviour and its meaning in an organizational and social environment. It greatly contributes to clarifying what a process view may mean in trust research and to understanding how social interaction processes affect trust.