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  • Author or Editor: Susan M. Roberts x
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Susan M. Roberts and Richard H. Schein

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David M. Kaplan, Julie Palmer, Katina Thompson, Susan Dustin, Christina Arroyo, Sanjeewa Perera and Robert D. Marx

Once a job is evaluated and designed the process for filling the position begins. Decisions to be made include: determining the labor needs both now and in the future, where to advertise the job, whether to look internally first, what kind of special considerations might be made, and the criteria for selection. While this may sound simple, there is a mountain of research that demonstrates biases – both conscious and unconscious – that get in the way of making the best selection decisions. Included in this chapter are several exercises that enable students to experience the challenges of hiring employees, including special cases where diversity, overqualification, and group roles in decision-making processes are potential issues.