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Athena Vakali and Vaia Moustaka

The penetration of social media and various digital technologies into daily life empowers both administrative actors and citizens to create new frameworks for interaction and multi-stakeholder collaboration and contributes effectively to the generation, acquisition and diffusion of information, which is valuable for urban dynamics detection and efficient cities monitoring and management. This chapter deals with the content generated by users through digital technologies and investigates its exploitation in the realization of the smart cities vision. The user-centric ways in which users participate in the creation of content are discussed, while a systematic literature review summarizing the issues that have been addressed through the exploitation of user-generated content, the means used for its creation, and the methods used for its analysis, is presented. Moreover, a novel framework for tourism and road passenger transport is proposed, which aspires to exploit the user-generated content shared by users during both their direct and asynchronous communication.