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Vicki Smith and Brian Halpin

The size of the non-standard workforce in industrialised countries has grown over the last four decades, as has social science research on this category of employment. This chapter first reviews the genealogy of the concept and explains the growth of the category. It then reviews research that has analysed non-standard employment, looking at specific practices and non-standard work in different sectors of the labour market. It concludes by reviewing policies that have been adopted in some countries to rectify the more deleterious aspects of non-standard work and suggests that such policies should be more widely adopted around the globe.

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Jeffrey A. Mello, Joy Turnheim Smith, Beverly J. De Marr, Joseph Seltzer, Vicki Fairbanks Taylor, Cristina Arroyo, Madeline Crocitto and Jason Myrowitz

Even when selection, training, and performance appraisal symptoms work well, conflicts which require intervention and, sometimes, disciplinary action, inevitably arise. Humans are not always kind to one another in their family homes … let alone inside a workplace. What are the nature and origin of typical organizational conflicts? What kinds of issues can be avoided or placed on hold, and which ones require immediate intervention from management or HR? This chapter features eight diverse exercises that explore issues of discrimination, harassment, and even termination.