The Internationalization of Public Management
Show Less

The Internationalization of Public Management

Reinventing the Third World State

  • New Horizons in Public Policy series

Edited by Willy McCourt and Martin Minogue

The Internationalization of Public Management constitutes one of the first attempts to examine the conceptual and practical problems which attend such policy transfers, and to make preliminary judgements about the successes and failures of public management reform in developing countries. The distinguished group of contributors offers instructive insights into the complex reality of the development state.
Buy Book in Print
Show Summary Details

Chapter 10: Information systems and public sector reform in the Third World

Richard Heeks and David Mundy

Extract

CHAPTER 10 20/10/00 3:54 pm Page 1 10. Information systems and public sector reform in the Third World Richard Heeks and David Mundy RELATING INFORMATION SYSTEMS TO PUBLIC SECTOR REFORM Government is the single largest collector, user, holder and producer of information. Information is a central resource for all staff levels and for all activities of the public sector: ‘In pursuing the democratic/political processes, in managing resources, executing functions, measuring performance and in service delivery, information is the basic ingredient’ (Isaac-Henry, 1997b, p. 132). The work of the public sector is thus very information-intensive, and four main types of formal information are identifiable: • • • • Information to support internal management This includes information about staff for personnel management, and information about budgets and accounts for financial management. Like the other three types of information, it can be used for everything from day-to-day operational implementation to long-term policy analysis and planning. Information to support public administration and regulation This includes information that records the details of the main ‘entities’ in any country: people, business enterprises, buildings, land, imports/exports. It is used for a variety of purposes such as legal, commercial and fiscal. Information to support public services This information differs according to the particular public service. Examples include education (such as school staff records), health (such as patient records), transport (such as passenger movement information) and public utilities (such as customer billing information). Information made publicly available This includes three main types (POST, 1998): first, information government wishes to disseminate, such as...

You are not authenticated to view the full text of this chapter or article.

Elgaronline requires a subscription or purchase to access the full text of books or journals. Please login through your library system or with your personal username and password on the homepage.

Non-subscribers can freely search the site, view abstracts/ extracts and download selected front matter and introductory chapters for personal use.

Your library may not have purchased all subject areas. If you are authenticated and think you should have access to this title, please contact your librarian.


Further information

or login to access all content.