Show Less

Internationalization, Technology and Services

Edited by Marcela Miozzo and Ian Miles

This book examines the way in which the increasing internationalization of services, including the operation of multinationals in this sector, interacts with the process of innovation in services. The book challenges the theoretical traditions that have developed around the analysis of service innovation and internationalization, and argues for a new research agenda. The distinguished contributors address many of the most pertinent issues and adopt a variety of theoretical and empirical approaches to enrich the debates.
Buy Book in Print
Show Summary Details
You do not have access to this content

Chapter 1: The Relation between the Internationalization of Services and the Process of Innovation: A Research Agenda

Marcela Miozzo and Ian Miles


Marcela Miozzo and Ian Miles INTRODUCTION Services may remain elusive in many ways, but their importance has gradually impressed itself on researchers and practitioners from a wide range of backgrounds. Issues related to both the internationalization and the role of innovation in services have accordingly attracted increasing attention from social scientists, business analysts and policy makers. Services internationalization has been the focus of much interest, in particular since the mid-1980s. At this time, the inclusion of services in the Uruguay Round of Multilateral Trade Negotiations began to stimulate statistical and analytic attention to the themes of foreign direct investment (and trade) and multinationals in services. A literature on international production in services has emerged. This draws attention to the distinctive characteristics influencing international production in services as well as to similarities with those of manufacturing. It addresses issues relating to national and international policy frameworks with respect to foreign direct investment and multinationals in services (see, for example, Enderwick, 1989, and the collection of articles in Sauvant and Mallampally, 1993). Services innovation has also been an emerging area of attention over the same period. This literature argues that services should not be regarded solely as passive recipients of innovation from the manufacturing industry. Whether owing to information technology having triggered innovation across the whole economy, or to other developments, services are sources of innovation in their own right, as well as being in the vanguard of information technology use. This literature challenges the theories of ‘postindustrial’ society (see, for...

You are not authenticated to view the full text of this chapter or article.

Elgaronline requires a subscription or purchase to access the full text of books or journals. Please login through your library system or with your personal username and password on the homepage.

Non-subscribers can freely search the site, view abstracts/ extracts and download selected front matter and introductory chapters for personal use.

Your library may not have purchased all subject areas. If you are authenticated and think you should have access to this title, please contact your librarian.

Further information

or login to access all content.